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ApplicationsInter-Tel has created dynamic tools that can simplify how, when and where the user wishes to communicate, provide real-time and historical reporting, and even capture incoming messages in your email inbox. If you are interested in seeing a demo of these products contact us today to schedule an appointment.
This powerful software provides seamless
integration between the computer and telephone so users can immediately
determine real-time station status of associates. Users can initiate,
answer, transfer, reverse transfer, hold, conference, forward and mute calls
via touch screen, mouse or keyboard.
UC is designed to help stationary and mobile
users effectively manage their communications. Unified Communicator software
blends call features, routing rules, contacts, collaboration, availability
and presence into a single converged application
UM software consolidates voice mail, e-mail
and faxes into a single mailbox to maximize employee productivity and
improve customer care. Users can access all of their messages in the office
or on the road.
Work Group Productivity Kit / Call Center Suites This is a collection of modular computer telephony (CT) software applications and powerful infrastructure that can help your customers and prospects optimize their organizations' performance, resources and customer service. The kit can provide your company with real-time and historical reports to help measure the quality of customer service the organization provides. It will equip employees with the tools they need to deliver exceptional, consistent, customer service. Call Center Suites can provide agent information and control to supervisors and customer information can be screen popped to agent desktops, helping them to provide personalized service. Whether the call center or functional department is informal or formal, at single or multiple locations, these solutions empower managers, supervisors and employees with the tools they need to increase productivity, reduce expenses and provide outstanding customer service. |
Send mail to
vkent@dci-kc.com with
questions or comments about this web site.
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